Return Policy

We hope you never need this information but in life, things happen and we will do what we can to make it right.  Here's the legal mumbo jumbo.

Cancellation

Orders that are canceled prior to decoration will be subject to a restocking fee (varies by manufacturer). Cancellations will not be accepted once goods have been delivered to decorator.

Returns

Please contact ashley@prosperitypromo.com or call (502) 493-0600.

What cannot be returned:  Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, or to purchase a non-decorated sample product, please email us at ashley@prosperitypromo.com. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are decorated. If your items are misprinted, materially flawed, or defective in any way, please contact ashley@prosperitypromo.com within 14 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.